Infrastructure

UPS

Un-interrupted power supply with 100% power backup for Outsourcing Services.

Predictive-Dialer

Dialer to support both inbound (Customer Support, Customer service, up-selling, cross selling) & outbound (Telemarketing, Advisory service, Survey, Lead Generation) services. The dialer performs ACD (Automatic Call Distribution) and predictive dialing which connects only human calls. The dialer has features such as 100% voice logging, verification, Supervisory functions, Tele. Monitor, Remote monitor, Online / Offline reports, for BPO Services.

Voice-Connectivity

Voice connectivity with full redundancy. Voice connectivity enabled to connect US, UK, Australia and most of the European countries to support Offshore Outsourcing activities in India.

Data-Connectivity

6-10 MBPS redundant connectivity from 2 different Internet Service Providers with 22 dedicated IP’s to reduce Data Redundancy and enable a private network.

Data-Storage-Devices

High volume data storage devices for back up, recovery and security purposes.

Customized-CRM

Dialer integrated CRM system, which is fully customizable depending on the business outsource project.

IVR & Secured Payment Gateway

Interactive Voice Response system to collect confidential data such as banking, credit card, social security no. etc. This facility is making our operation full proof with security & service.

DID

Direct Inward Dialing – Local Toll Free No. is provided for all our BPO services for call backs and customer queries.